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Slow BT Infinity

On 26 Jun 2014 at 9:35am Computer Nick wrote:
Does anybody have a BT Infinity connection and experiencing low internet speeds?
I'm connected to the new cabinet on Southover High St by Priory Crescent.
Currently getting 5Mbs download - used to be 75.
Is it my connection or is the BT cabinet at fault?
On 26 Jun 2014 at 10:07am John Lamb wrote:
Yes, I live near Earwig Corner and we have struggled to get a decent connection for years. In fact we switched to BT Infinity because we were promised an improvement. It is better, but we still suffer from dropped connections, which are nothing to do with our wi-fi router.
On 26 Jun 2014 at 1:20pm trooper wrote:
Interesting posts on BT infinity. I am in the Lamport estate area and I have checked my speed 5 min ago and am getting 34.3 download and 7.64 upload. I have to agree that whilst these figures are better than yours they are not what I was getting some 4/5 weeks ago, they were much higher,and certainly a deal less than I was led to believe when Infinity was installed,then they were excellent.Why the rapid decrease???
On 26 Jun 2014 at 1:28pm Southover Queen wrote:
There was a report on BBC1 Watchdog yesterday evening which explains this: the problem is that many more people have signed up to the service and you're sharing bandwidth (and speed) with them. The more people online, the slower the speeds. The report suggested that BT acknowledge that they've effectively been mis-selling (and producing misleading advertising, what's more) "Infinity" broadband.

I'm a little further west than the OP, but only by a matter of maybe 300 metres or so, and I'm not sure which cabinet I'm connected to. I've just run a check and my download speeds are 42mbps and 8 upload. Mine is a TalkTalk connection (via a different provider). It's steady and reliable.
On 26 Jun 2014 at 1:35pm trooper wrote:
"SQ" Many thanks for your explanation,I shall now retrieve the programme you mention and watch with interest, again thankyou.
Perhaps the main question to ask is what, I wonder do they propose to do to correct the problem, anything???
On 26 Jun 2014 at 2:51pm Computer Nick wrote:
SQ, thanks for the reply but if that was the case then I must be sharing the cabinet with the whole of Sussex to drop from 75Mbps down to 5Mbps.
Talk Talk offer a 40Mbps service on fibre so it looks like yours is working as expected if that is the product you bought.
I use Plusnet who offer 80Mbs as their Premium fibre service - which is what I thought I was paying for.
I suspect my modem is having a little lie-down.
On 26 Jun 2014 at 3:03pm Southover Queen wrote:
Nick, you're right - that can't be the answer to your question (at least I hope it isn't!). It does answer Trooper's query though, or at least point towards an answer.

Yes, I guess checking your router would be a good move. The 40mbps service was indeed the package I signed up for, and I'm pleased to say my speeds generally exceed predictions (which makes a nice change).
On 26 Jun 2014 at 3:47pm Computer Nick wrote:
Update: got through to the support wallahs and they tell me that my access profile has accidently been set to that of an 8Mbps dialup customer. Once I reset the connection, full service should be restored.
So it was me all along....
On 26 Jun 2014 at 7:18pm Annette Curtin-Twitcher wrote:
We changed to BT Internet (not Infinity) purely because we wanted BTSport so we could watch MotoGP. Despite being promised better connections speeds than we had before, we find it rubbish.
We used to be able to watch stuff on iPlayer just fine, now we spend half the time watching a rotating blue circle superimposed on a frozen screen.
As for watching the MotoGP, apart from the buffering business, the picture quality is so bad that you can't follow what's going on. Each bike has a shadow that looks like another bike right behind it, and you can barely tell a Honda from a Ducati (the Honda is generally the one at the front, the Ducati is generally the one lying in the gravel).
I've tried several times to cancel the BT contract but they say I can't because I signed up for 18 months. Pointing that I'm not getting what I signed up for gets me nowhere. Neither do the 3 complaints I've raised online, which have so far been ignored.
I hate BT. I'm contemplating signing up for Sky, but I've boycotted anything with a Murdoch connection since he was allowed to buy the Times and old habits die hard.
Rant over.
On 26 Jun 2014 at 7:18pm Border Control wrote:
If you don't ask , you don't get !! Wonder if it's done dilibrately, just to see who complains, whilst stil paying for higher use ?
On 26 Jun 2014 at 7:22pm belladonna wrote:
I'd get in touch with a consumer rights/ watchdog programme or publication (The guardian has one on a Saturday), ACT. Bet they start to listen then
On 27 Jun 2014 at 7:56am BT Buster wrote:
Anette - I know of someone who found exactly the same c***from BT . Their response was to simply stop paying BT and tell them that they had miss sold/broken their own contract . Of course BT did all the usual stuff and then sold the debt to an agency . The agency of course pestered - they were told that BT had conned them too and all that he consumer wanted was their day in court with BT - silence followed and the person`s now got a fully functioning system with another provider. BT are acting like this because they know most people live in fear of the Credit Check/reference
On 27 Jun 2014 at 8:01am Annette Curtin-Twitcher wrote:
I think I may try Ofcom first.
That way, BT may have to stop misspelling their services.
On 27 Jun 2014 at 8:04am Annette Curtin-Twitcher wrote:
Should have added: we had to pay a year's line rental upfront to get BT Internet in the first place, so the buggers have already got my money!
On 27 Jun 2014 at 9:16am Mark wrote:
Interesting. I'm on BT Infinity. It's sort of quicker(ish). Could some kind soul take the time to explain to me how I check my actual speeds (using Windows 7)?
On 27 Jun 2014 at 9:30am trooper wrote:
Mark. Good day to you. Perhaps this will help.If you do not have "My BT" installed and I assume you have not, then Google BT and go to the BT link that will give you internet speeds, you insert your phone number and you will get your speeds on screen. There are any number of links that will do the same thing but like many of us as you have BT it is as well to go to their system.Good luck.
On 27 Jun 2014 at 9:35am Southover Queen wrote:
Mark, Google "broadband speed checker" and you'll get a variety of websites which will check it for you. It can be very instructive to do the check at different times of the day - that's when you'll really see the contention issues (too many people logged on).

ACT, have a look at the Watchdog edition from last Wednesday, where they covered this in some detail. Essentially BT has been widely criticised for misrepresenting the speeds a consumer might get, when they knew perfectly well that those speeds could never be achieved on that connection. They featured a couple of people who managed to exit contracts early on the basis that they had been mis-sold; it does sound as if you (and some others here) fall into the same category.
On 27 Jun 2014 at 10:13am trooper wrote:
"Annette" I must thank you for your post ref BT Sport I was going to add this to my menu as, like you I also wanted MotoGP .I shall now have further thought.Many thanks.
On 27 Jun 2014 at 11:14am Computer Nick wrote:
Modem rebooted, back to 72 Mbps download.
On 27 Jun 2014 at 12:19pm Annette Curtin-Twitcher wrote:
I think we only have the problems we do with BTSport because we stream it through a laptop.
Colleagues who have "smart" TV's or watch via satellite or Virgin Media don't report the same problems (we have a remarkable number of MotoGP fans at work, 4 out of a team of 12, and all female).
The coverage is still rubbish compared the Beeb's though. The commentators are often talking about something going on that's not actually being shown on the screen, which is rather strange.
On 27 Jun 2014 at 2:04pm trooper wrote:
"Annette" ref your last post, very interesting.It is my intention to show the races on a main TV screen.I have the equipment to move from PC to main TV screen.In your experience do you feel that I shall have the problems you have indicated ??
On 27 Jun 2014 at 3:03pm Bob wrote:
Sounds like Annette's streaming problem is more to do with her wifi signal than the internet speed. If you plug in via ethernet rather than relying on wifi you should be fine, trooper.
On 27 Jun 2014 at 4:17pm Happyharry wrote:
I have been arguing with BT for a week or so regarding same issue. They want to send an engineer but I don't want to waste a day off work particularly. I'm am in Neville. Anybody else on Neville have same problems?
On 27 Jun 2014 at 5:24pm trooper wrote:
"Bob" Advice seen and understood, many thanks.

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