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Pipex - the service is rubbish

On 17 Apr 2008 at 10:50am Smiler wrote:
Has anyone else had a problem with Pipex. I'm trying to help a mate out and I can't get any joy out of them and my mate hasn't had a connection fo 2 months
On 17 Apr 2008 at 11:32am Broadband bod wrote:
Tiscali bought out Pipex last July.I have a few friends with problems with Tiscali too...Any broadband/phone provider will have complaints but Pipex seem to be having problems at the moment.I am on quite a few websites,'Think Broadband',and if you go on Martin Lewis's website,go on the forum,go to internet and phones and you will see lots of folk who are unhappy with Pipex/Tiscali.This is the customer services for Pipex if you don't already know it.
I was unhappy for ages with Talk Talk but they seem to have got their act together at last.Good luck.
On 17 Apr 2008 at 1:26pm me wrote:
I was also on pipex for many years with no problems whatsoever. As soon as tiscali took over my connection speed became less and less until i simply could not connect to the internet at all. After borrowing a friends connection and reading up on pipex/tiscali i cancelled my subscription straight away. pipex are leaking customers at an alarming rate because they have gone from being the best broadband provider to pretty much the worst in the space of a couple of months. Personally i would cancel the pipex subscription and go with another provider. I know of 2 others who also have a crap service from pipex. As for that tiscali advert "superfast broadband for 6.99" Ball locks. Tiscali are the putrid boil on the bum of broadband and they need to be lanced!
On 17 Apr 2008 at 4:13pm broadband bod wrote:
Leaving one provider for another may not be so easy for some though...If you are on an 18 month contract and you elect to leave,you are liable to pay up until the end of the 18 month period.My Mum got Utility Warehouse to be her provider.After a catalogue of disasters she opted out,and was faced with a bill for 400.She got legal advice,but to no avail.She had to pay the 400,plus solicitors fees....I have since got my own internet connection and felt sure I could have done something for her.I wish I could have,she has been put off the internet for life.With good reason.And she is 80 years old.
On 17 Apr 2008 at 7:33pm me wrote:
Fair play i did forget that pipex is very sneaky about contracts as well. If you have upgraded your account I.E 1mb to 8Mb or to include phonecalls in your package you unwittingly signed up for either a 12 or 18 month contract. You don't have to physically sign the thing. You cannot have pipex on breach of contract for not providing you with broadband either, because if you check your modem or router you will see that broadband is coming into your property. you cannot log on because they have to many users trying to use the bandwidth. One thing is for sure and that is the fact that we are being ripped of by most ISP's in this country. We are so far behind other countries in this area it is laughable.
On 17 Apr 2008 at 7:57pm Spinster Of This Parish wrote:
Don't talk to me about Tiscali - I lost my broadband in January and it took over two months before Tiscali would issue the departure code necessary to change providers. But the nightmare with Tiscali does not stop there, I have since found out that they have held onto my telephone account (despite my explicit instructions that ALL business with them was to cease). I'm currently liaising with OFCOM as it would appear that Tiscali are in breach of the regulations.
Tiscali? Tish!!!
On 17 Apr 2008 at 8:07pm The Tooth Fairy wrote:
I've been with BT forever and had no problems. However, if they are not the dearest i'd like to know who is. People flocked to Tiscali when they started undercutting everyone else. As with everything, you can usualy judge the quality of something by its price. ISPs are no different. Buy cheap, buy twice.
On 17 Apr 2008 at 8:44pm zola.(Broadband bod) wrote:

Well I am going to do something I never thought I would do...
Recommend Talk Talk. When they started they were so incredibly cheap they were horrendously oversubscribed,and that led to a lot of problems.I had 3 awful months last year,I was welded to the phone calling their Indian based call centres...They 'lost' my order,overcharged me on the 1st 2 bills by 60...But then it settled down and I have had a trouble free 6 months.And got all my refunds.I think you have to have a BT line,(which Talk Talk take over)then you pay 10.50 a month for the line rental and 5.65 extra for free evening and weekend calls,free international calls,and the 8 MG broadband is 'free'.I pay around 22 a month(Including VAT).And that is for everything,which I believe is the cheapest.
I checked Martin Lewis's Moneysaving website this morning and guess who comes in at a very close 2nd? Tiscali.
The download limit with Talk Talk is not the best,but isn't the worst either.But I don't download much anyway.Check out Martins website if you haven't already,and go on the forum and look up phones and broadband.It is a real eye opener,and there are lots if disgruntled Tiscali and Pipexers out there.It makes interesting reading.
On 18 Apr 2008 at 10:59am Smiler wrote:
If Pipex are not managing to supply the connection you paid for and are not sorting it out then the are in breach of contract and there would be no problem terminating it.
I would just threaten them with legal action and exposure on one of those of consumer sites. that should get them moving.
I have asked for a MAC number from Pipex and after 3 days am still waiting......
On 18 Apr 2008 at 3:29pm me wrote:
As far as i am aware they only have to provide broadband connection to your property, they do not guarantee that you can log on. Got my MAC code from pipex within 3 days and was up and running with another provider within 8 days. cancel all direct debits to pipex because they will continue to attempt to take money from your account.
On 28 Apr 2008 at 3:27pm MC wrote:
Plusnet: www.plus.net
Exceptionally good service,. won lots of awards. Do a very good phone package too... so you can dump BT at last.
And they do a referral service.. pay something like 40 if you refer another.
Otherwise www.newnet.co.uk are good too. Again, well respected for their service levels.

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