On 10 Aug 2016 at 2:14pm Nick Leeson wrote:
The service at this bank has deteriorated to an unacceptable level. One cashier and 12 people queueing. I gave up after 10 minutes. Hopeless. Are other banks like this? I would change if there is a better service elsewhere.
On 10 Aug 2016 at 3:02pm Harry wrote:
Nationwide. Just been in and walked straight to the counter. Can't remember every having more than three people in front of me.
On 10 Aug 2016 at 3:13pm FC wrote:
Seems that all big banks are going this way - been a long time since
I saw more than one counter open at Lloyds.
On 10 Aug 2016 at 3:16pm Jester wrote:
Yes Harry, that may be the case. What does that tell you about nationwide?
On 10 Aug 2016 at 4:00pm My town wrote:
I bank with Nat west and have done for about 40 yrs now thinking of moving
On 10 Aug 2016 at 4:41pm landporter wrote:
Get used to it. It's happening everywhere....airports, railway stations, hospitals, post offices...............
The more the government put the squeeze on everything, the less staff these places will have
On 10 Aug 2016 at 4:45pm Old days Post Offices wrote:
Before they invented the single queue - I waited 20 minutes in a queue, wondering if changing to another one would be quicker. I'll never know.
On 10 Aug 2016 at 7:08pm Tango wrote:
I like the "new" NatWest. Never found the need to use anything other than the "tech" there and when I'm paying in for my business I use the "bag system" or whatever it's called! I can never fathom why anyone would need to use a cashier service
On 10 Aug 2016 at 8:51pm boom wrote:
It makes me chuckle how people are surprised that there is a queue when they go to the bank. The only customers that use the counters now are the elderly, who struggle to move away from cashing a cheque so take a good 15-20 minutes of time at a till. Business customers who still deal a lot with cash i.e. pubs, again taking 15-20 minutes at a time as the cashier has to count all this by hand. Finally it is the stubborn customers that do not 'like the change' so think that by protesting on their own and staying in the queue, banks will go back to the good old ways. It is not going to happen. Banks have spent hundreds of thousands of pounds on new technology as this is where society is going and no bank wants to be left behind. So be brave, get a debit card, learn the pin and use the self-service provided. Or, even better, sign up to online banking! Do your banking from the comfort of your sofa and never have to queue again.
On 10 Aug 2016 at 8:54pm Harry wrote:
Jester
It tells me they have a good website and that people use that. I, however, had a paper cheque so I had to go in. All other times I use online only.
On 10 Aug 2016 at 9:20pm Jester wrote:
Oh so it's hard to use the atm or cheque deposit services they have as an alternate ways of transacting.
On 11 Aug 2016 at 10:25am Provincial wrote:
I admit to being a stick in the mud & thinking by queueing I'm helping safeguard a bank tellers job. But. The new tills are weird & so after queing for ages I gave up & used the aTM to pay in a few cheques. Didn't recognise them but a staffer came to rescue & said you had to pay in cheques with bottom of cheques to right side, not left as somehow seemed natural. Apparently they can't show that on ATm. It worked & even got a print out of the cheques on the receipt. The ink ran though. So, shall I fill in pay-in book in future or go straight to the aTm ?
On 11 Aug 2016 at 12:21pm Clifford wrote:
'Shareholder value' means businesses cut back on labour as far as possible and shift the work to the customer (and a long queue is work and time for the customer) to increase profits - businesses exist to make profits, not make the customer happy. It's capitalism. You mostly vote for it so get used to accepting what you say you want rather than moaning about it.
On 11 Aug 2016 at 3:34pm Tom Pain wrote:
Seeing as most of the money in circulation is created by magic as interest bearing debt,loans and mortgages for instance, by the big banks, you'd think they would go out of their way to do it the way we wanted, whatever it is. Soon they will get rid of cash altogether and have complete power over every one . Bearing in mind the 2008 crash or scam, the l.i.b.o.r. fixing, the foreign exchange rate fixing ,the drug money laundering and all that,how far do you trust them?
On 12 Aug 2016 at 9:28am Iris wrote:
The problem at Nationwide is that they spend half their time trying to sell financial services (insurance and loans) to every customer. I expect it is the same everywhere.
On 13 Aug 2016 at 10:10pm Woody wrote:
Clifford - if your customers aren't kept happy, you wont have a business. No matter how big you are, you'll fail eventually.
A good business will put it's customers first and find ways to keep them coming back for more.