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Has anyone else been charged twice by Lloyds

On 6 Jan 2011 at 4:45pm Disgruntled Banker wrote:
I have just checked my bank account online and have noticed that I have two charges of exactly the same amount for one transaction on New years eve.
After calling the lloyds banks hotline I have been told that they will process a refund for the second charge.
Am i the only one that finds this unacceptable?
200,000 people have aparently been odouble charged, all on the same night!
On the 3rd or 4th of this month they claim to have realised the issue.
This means they have had millions of pounds of other peoples money for days earning them an absolute fortune.
Yet again the banks are the only ones who win!
Has anyone else experienced this issue?
On 6 Jan 2011 at 6:48pm wiseUp wrote:
Or it was a genuine mistake that they've put right as soon as it was spotted!?
On 6 Jan 2011 at 7:31pm Clifford wrote:
wiseUp - if they are contacting customers directly to tell them they've made a mistake and they'll be giving a refund, I'll believe you; if not, draw your own conclusions.
On 6 Jan 2011 at 9:33pm The Banker wrote:
Well, let's do the maths shall we? You say the bank has made millions by overcharging approx 200,000 people. Well simple adding up means you mustbe paying in exces of £5 for each cash withdrawal for this to be the case. If you are so stupid you have a bank account with fees this high, frankly, you deadeye all you get.
On 6 Jan 2011 at 11:40pm Clifford wrote:
I think you may have got it wrong in your arrogance Banker. Weren't they charging twice for credit card transactions? Still, if you are stupid enough to be a Banker you're certainly stupid enough not to know what happened.
On 7 Jan 2011 at 12:39am Lewes Lady-Lover wrote:
This exact thing happened to me, on new years eve as well. I paid for an item in a corner shop and used my credit card, the single transaction shown twice on my statement, but, after a day the shop credited my account with the money for the second transaction
On 7 Jan 2011 at 8:15am Annette Curtin-Twitcher wrote:
Years ago, the opposite happened to me. I got £50 out of the hole0in-the-wall, realised I needed more than that, and immeidately took out another 50. When I got my statement, both withdrawals were shown, but the second one had been re-credited, like they thought it was an error.
I've tried that loads of times since, and it's neverhappened again, sadly.
On 7 Jan 2011 at 9:44am banker wrote:
Actually Clifford it was debit and credit cards that were used with Lloyds wireless terminals on new years eve.
How can they get contact details for customers that do not even use Lloyds banking facillities themselves?
As far as i am aware they have merely being contacting the outlet that uses the terminal.
Oh well!
On 7 Jan 2011 at 9:47am Solomon wrote:
Things like this are annoying, but do get sorted out. Funny though, how when a bank accidentally takes your money they are complete villains, but if you steal 50 quid from them its absolutely fine! And people wonder why there are bank charges. Its a bit like people going over their overdraft limit, in other words taking someone elses money without their permission, and then getting all upset because the bank does the same to them by making charges.
On 7 Jan 2011 at 9:47am banker wrote:
The Banker - To be honest the extra money they took was in excess of £50.00 therefore times that by 200,000 and you get 10 million.
What are you talking about?
On 7 Jan 2011 at 12:45pm bonehead wrote:
has that finished
On 7 Jan 2011 at 3:19pm Clifford wrote:
Solomon wrote: 'Things like this are annoying, but do get sorted out. Funny though, how when a bank accidentally takes your money they are complete villains, but if you steal 50 quid from them its absolutely fine!'

I suppose it's slight redress for the fact that banks are robbing us blind every single day. And then when they get into problems they expect us to bail them out. As Brecht wisely said, 'The only crime bigger than robbing a bank is owning one.'
On 7 Jan 2011 at 4:43pm teacher wrote:
bonehead are you a thicko. This thread has nothing to do with the foxhunting thread. You must be new to the forum, if you want to start up a new topic then you start a new thread. I noticed on the fox hunting thread which has now expired you jumped in with an entirely different subject and your grammar and spelling was worse than my five year old. If you want to contribute to the forum I suggest you improve your grammar or spelling. The name bonehead suits you.
On 7 Jan 2011 at 6:55pm brixtonbelle wrote:
teacher are you really a teacher ? you should know not to take the bait !
On 7 Jan 2011 at 7:29pm supporter wrote:
never had any trouble,just correcting bonehead's editing.
On 7 Jan 2011 at 11:24pm jrsussex wrote:
A friend in early December had a 38.50 DD returned because it would have made him overdrawn by 1.97. His account is normally operated within the banks terms and in credit. With the additional spending of Christmas coming up he did not keep his eye on his account. They charged a fee of 15.00 for refusing to pay the DD. That, in my opinion, is an example of terrible customer service by the banks.
On 9 Jan 2011 at 10:25am popeye wrote:
Teacher, I am all for helping people that appear to be new to the Forum, but to call them Thicko is a bit heavy handed. Like brixtonbelle wrote are you really a teacher, if so I would hate to be one of your pupils. Talk about taking their confidence away. Lighten up a little.

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