On 19 Oct 2017 at 10:28am Ryan wrote:
Dear customers. I am writing with updates on Greentopia. I appreciate that the collection schedules have been off over the previous few months time. And can assure you that this is something that I am working on 7 days a week since taking management of the company. With this I am also replacing the collection van to ensure further issues are not caused by breakdowns ect which was a problem a few months back. With this change unfortunately this has caused some customers to miss collections earlier this week. And can confirm that all these customers details have been noted and collections for this will be made next week.
If you have any questions relating to collections or the company, we would be happy to share these with you as your opinions are one of the most important parts of the company.
Please feel free to contact me
Ryan
Greentopia
On 19 Oct 2017 at 11:29am Eh wrote:
Do you not think you have been mugging us off for long enough. Your waste site won’t deal with you because of outstanding debt and the customers you have got will be leaving at the end of their contracts.
I see you are not above fraudulently taking people’s monies by reinstating cancelled direct debits either. How do you explain your way out of that?
On 19 Oct 2017 at 1:03pm Soon2Be ex customer wrote:
Will you be reimbursing people for the phonecall charges and missed bin collections?
On 19 Oct 2017 at 1:21pm Furious Lewes Resident wrote:
Ryan - This is outrageous! Missed collections have been going on for months. We have all paid our money to Greentopia in good faith and are not receiving any service. I have recently been billed £11 for a call made to yourselves and still did not get through. Are you going to reimburse me? I very much doubt it. I can understand that a breakdown may occur occasionally but this is more than that. And if it is a breakdown then you should make it your business to let your customers know - how you do that is your problem. "Eh" is correct - you have not paid your waste site and they have cut off business with you - how do you explain that? You say you wish to communicate so I look forward to hearing your answers to the above - perhaps you could reply on this forum as this seems the only way, we, your customers, are going to hear from you! You owe us all money for missed collections and also for huge phone charges that never result in anyone answering the telephone.
On 19 Oct 2017 at 1:24pm Just me wrote:
What are the recent ‘issues’ that have lead to missed collections? As a few months ago it was a broken down truck along with a sick van driver. Anymore lies you want to tell us whilst you have the platform?
On 19 Oct 2017 at 1:52pm Marco wrote:
Let’s see if Ryan’s promise that missed collections will be collected next week. I’m not holding my breath.
On 19 Oct 2017 at 1:54pm Just me wrote:
He promised me a collection on Monday following my one missed previously. It’s still not been collected and he is ignoring my emails. He isn’t doing any sort of job turning this awful company round. Hopefully it’ll go bust. At least then we would know where we stand
On 19 Oct 2017 at 2:30pm Dizzy wrote:
Too little too late...I’ve jumped ship already!
On 19 Oct 2017 at 6:11pm Bert wrote:
Is this company recomended by the council ? Don't they have any responsibility to you ? Surely, the council should vet contractors ? Just saying.
On 19 Oct 2017 at 6:36pm Nope wrote:
I don’t think the council reccomend them anymore as they have their own service now.
The company used to be fine until these cowboys took over in July (service was fine until then)
On 21 Oct 2017 at 7:15pm Mark1234 wrote:
I contacted my bank re the direct debit issue and Greentopia cannot extract funds automatically after the dd ends. if they have done so it is your banks responsibility to sort it out and you are covered by the dd guarantee. i have alerted my bank to the situation so that when the next payment is due they will have a note on file and stop any nonsense. Secondly i was wondering whether a collective initiative in the small claims court might be an idea - LDC advised me to do this. there are legal costs but if lots did it together they would be minimal i assume. Does anyone who is a victim of Greentopia have a legal background?
On 26 Oct 2017 at 12:08pm Anthony wrote:
I have signed up to LDC collections and received a new bin. Greentopia have been given notice that I will dispose of their bin if they don't collect it. If anyone has had a Direct Debit taken out on the wrong date, phone your Bank. The Direct Debit guarantee says that the Direct Debit will be refunded immediately.They do not need any proof. LDC did give publicity to Greentopia, but the sign up was with the Company. It looked the other way because LDC did an Advertorial, which they should not have done, giving the impression that it was LDC behind the scheme.
On 26 Oct 2017 at 2:18pm SDP wrote:
This company is a joke. You have the ability to contact me when it is renewal time but not the courtesy to respond to and rectify your appalling service. If people actually knew what was happening it wouldn’t be half as frustrating - and not just a bland ‘we’ll get to it soon’.
On 8 Nov 2017 at 1:15pm Joel Adams wrote:
Hi "Ryan"
I'm a reporter. I've just written an article for publication in tomorrow's Argus, detailing your company's practice of repeatedly taking DD payments to which you are not authorised.
I will be printing your managing director's personal mobile phone number and email address, since he refuses to contact me.
Best wishes
Joel Adams
On 8 Nov 2017 at 3:48pm @ Joel wrote:
Please do Joel. This company is a joke
On 9 Jan 2018 at 9:09am Wendy wrote:
I cancelled my DD with this company but they managed to reinstate it a month later fortunately my bank is investigating and have repaid the DD. I have emailed greentopia at the beginning of Dec on their site and advised if they don't collect their bin by the end of Jan I will dispose of it. So far no response so far. As they have not forfilled their side of the contract I think I am well within my rights to do this. Can anybody advise me?
On 9 Jan 2018 at 1:54pm Trish wrote:
Each bin is worth £40 and there are hundreds, if not thousands, of them sitting doing nothing in our front gardens. If Greentopia have abandoned them, I wonder what our legal rights are in disposing of them, and I wonder who would be interested in buying and collecting them from us?