On 16 Oct 2017 at 7:09pm Marnie wrote:
Everyone who has their bank details registered with Greentopia should beware. I paid for a years service in May, but now they have taken another £78 from my bank account via a new direct debit they have set up. This was two weeks ago and they have promised many times to return the money they have stolen from me - but it hasn't happened. They also haven't collected the garden waste!!
On 16 Oct 2017 at 8:53pm Just me wrote:
I heard someone else had this. And someone else who cancelled their direct debit and greentopia put in a request (I assume to the bank) to re set it up
On 16 Oct 2017 at 9:04pm Dizzy wrote:
Donít think Greentopia will be seen again.
They used to drop off everyday at KPS Isfield but havenít been seen for a month...bills unpaid!
Bought by a company up North and itís all a bit of a mystery as to whatís happened. But I donít think we should be awaiting for collection anytime soon!
On 16 Oct 2017 at 9:23pm Jef wrote:
Same thing happened to me,they took 78 pounds from my account to l paid in June. Emailed and told them they had .got email back to say they would put it back in my account.still waiting this also was 2 weeks ago.no collection again.
On 16 Oct 2017 at 9:47pm Marnie wrote:
How are they getting away with all this? Not making collections is one thing, but stealing from people's bank accounts is something else.
On 16 Oct 2017 at 10:49pm Is it Xmas yet wrote:
I blame Katie Hopkins
On 17 Oct 2017 at 7:47am Jef wrote:
They asked for mybank details to put back in my account.told them they must have them on records as they took out money on DD?and we don't keep any bank records on record,who are they kidding.what is the next move?the guy who and email was Ryan.
On 17 Oct 2017 at 9:28am Andrea wrote:
I told them at the end of August that I did not require their services any more & cancelled my direct debit. In early October I find they have reinstated the direct debit & stolen £78. I complained to my bank stating that I had not given my permission & the bank refunded the money.
On 17 Oct 2017 at 11:11am Timelord wrote:
WARNING: Don't call their number from a mobile. It will cost you 50p/min to wait in a queue and not get answered anyway.
On 17 Oct 2017 at 11:26am Smug wrote:
You need to go to your bank, it's their error they should not have paid a cancelled DD (as long as it was cancelled in time), if you're unsure read the DD guarantee.
Some good advice from Which:
"Under the Direct Debit Guarantee all banks and building societies must refund any disputed amounts without question, pending investigation"
I did mine through Lewes District Council, it's been very reliable, they've collected every two weeks, not being smug but you do have an option as to which service you use.
Check it out here »
On 17 Oct 2017 at 11:35am Cancelled wrote:
I have just canceled my direct debit. Not due again until January. I will keep an eye to see if it gets set up again and send an email in December to say I have cancelled and they are not to request to set it up
On 19 Oct 2017 at 9:32am SEB634 wrote:
My contract ended at end of Sept. Like every one else I have telephoned ( at great expense) left emails etc. and no response. Have cancelled my direct debit at the bank so hopefully bank will be alert if they try to get money, but of course Greentopia have the original DD form which no doubt can be fudged. I want to get rid of the bin complete with its last lot of contents as it is cluttering up my garden
On 19 Oct 2017 at 11:32am Smug wrote:
"but of course Greentopia have the original DD form which no doubt can be fudged"
Your bank account has a record of you hitting "cancel" to the direct debit, if it's setup again just notify the bank and mention the "dd guarantee", you will get the funds back within 24 hours.
Also insist that the bank provide a full explanation of why the "unauthorised debit" happened (be clear that it was unauthorised).