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Down the Pan with Southern Water!

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On 7 Jan 2016 at 10:33pm Teddy Fish wrote:
How can Southern Water justify my bills for household water being more expensive than my Electricity bills and Gas bills? I live alone so I hardly use a lot of my utilities. Its not like we're short of water. I'm guessing their excuse is its due to all the water wastage through leaks etc..
Their really a waste of space!
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On 7 Jan 2016 at 10:37pm Teddy Fish wrote:
Before anyone says it, I know I should of wrote: They're really a waste of space! They're really a waste of space! They're really a waste of space! They're really a waste of space! They're really a waste of space! They're really a waste of space!
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On 7 Jan 2016 at 10:41pm Lewes Lady wrote:
"Should of". Oh dear.
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On 7 Jan 2016 at 10:51pm another Lewes lady wrote:
'should of wrote ...'
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On 7 Jan 2016 at 10:55pm Teddy Fish wrote:
Lewes Lady if thats all you've got to say maybe you 'should have' trolled somewhere else.
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On 7 Jan 2016 at 11:01pm Jimmy Fish wrote:
Grow up Lewes Lady(s) have you nothing constructive to say?
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On 8 Jan 2016 at 6:09am Jimmy Riddle wrote:
One Lewes Lady .Two Lewes Ladies. Next time you're hanging around the Gents Jimmy look @ the sign for the women. Kind Regards.
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On 8 Jan 2016 at 7:33am Xplorer1 wrote:
Teddy, do you have a water meter? If your consumption is low then you could save a fair amount by switching to one.
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On 8 Jan 2016 at 1:35pm Town Flyer wrote:
Agree Xplorer1, my bill for a single person was about 42 per month, this dropped to round about 10 per month after I had the meter installed. The meter is free and the installation of it is free. If you get one you are on a win-win.
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On 8 Jan 2016 at 7:48pm Belladonna wrote:
Unless they break the pipe when they install it and flood the house. As they did with us. Took months to resolve and accept liability and pay for repairs
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On 8 Jan 2016 at 8:05pm plumber wrote:
It really shouldn't be larger than your electric bill. Maybe take town flyer's advice of having a meter fit. It could be you live in a house with a high value (any house in Lewes) and they are charging you based upon the value of your house.
Get a Meter.
Also, check if your roof goes into the drains or into soakaways. SW is charging for drainage based upon roof area draining into the sewer system, but a lot of houses drain into soakaways in Lewes. This charge can be claimed back for a number of years (6years I think). It isn't huge amounts, but why should they paid for something they never provided.
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On 8 Jan 2016 at 9:21pm Terry Fish wrote:
Thanks for all you replies. Xplorer1 I have tried & tried to get a water meter for the past 5 years in fact. What stops Southern Water is the contractor that they use, drive a big lorry and it won't fit up my road easily and they refuse to use a transit van.
So they just say they cannot fit a water meter to my property. What a bloody poxy poor excuse!
When I suggested they might leave their vehicle 50 yards away and walk to my property they moaned about their tools being all too far away.. To say I'm frustrated by Southern Water is an understatement!
I get frustrated sometimes at the trivial attempts to derail my original query by half irrelevant jibes at my lack of concentration as to my spelling/punctuation or grammar.
Lewes Lady or maybe it should be Lewes Man? I don't aspire to the same typing pool as you do. I'm really past caring. As far as the Lewes Forum is concerned I'm of the opinion that it really isn't a matter of life or death whatever way I choose to write.
 
 
On 9 Jan 2016 at 8:55am Another plumber wrote:
@ plumber I don't think you can get a rebate for 6 or any years but you can save a few pounds from when you tell them; onwards. I did exactly that @ a house in Hailsham - the charge was stopped and 20+ of my neighbours were able to claim too as we were all on an unadopted road with no rainwater sewer. @ Terry Fish - you can have an internal meter fitted - you don't have to have one in the road. SW are just stalling you. Contact Ofwat.
 
 
On 9 Jan 2016 at 9:08am Another plumber (again) wrote:
In my opinion the SW excuse about the lorry is a downright lie - Most meter teams use a LWB transit van - it's plenty big enough for all their kit. When I sorted my (and neighbours) issue, I was all prepared for and looking forward to a battle with SW . But they caved in @ the second phone call ! As to pi** taking about your typing - your sensible post has been hijacked because there are so many stupid posts on the forum that deserve ridicule - I sincerely wish you the Best of luck against SW.
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On 9 Jan 2016 at 11:26pm John Smith wrote:
SW are a pestilence of staggering proportions. My advice would be to contact the Consumer Council for Water, where you'll be connected to a charming person who sucks his teeth and and says "Ah yes Southern Water. I'll put you through to that department", for they have their own because they're such a bunch of thieves and vagabonds. Ofwat won't deal with the complaints of individuals. The CCW is actually really effective. I was having a horrible time, with SW taking thousands of pounds from me during the course of a renovation and delivering nothing in return. After months of extensive runarounds, one call to CCW produced a phone call from a named engineer with a direct line, and I got all my money back AND the jobs done.
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On 9 Jan 2016 at 11:30pm John Smith wrote:
Here's the link. Do some delving and you'll see you are not alone in finding them very difficult to deal with - they appear to attract twice the average complaints and I think are probably the most complained about water company.

Check it out here »
 
 
On 11 Jan 2016 at 5:08pm Another plumber wrote:
Thankyou John Smith. Very useful post.
 
 
On 20 Jan 2016 at 1:52am Mr Anon wrote:
Southern water wanted to fit a meter in my property but found they were unable. 2 weeks prior to their arrival I had an overdue bill in dispute, the dispute being that I live alone and barely used any water during the few hours I was home which was mostly spent sleeping so no water was being used most of the day... However, after realising a meter could not be fitted I was slapped with a demand for 892 within a few days


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