On 9 Jul 2011 at 9:29pm Mr tipsy turvy wrote:
Can I suggest that the 3 bar staff you have working on a Saturday night are simply not enough.. They are working their backsides off serving food, taking orders, setting up the band but not actually selling beer which, forgive me if I'm wrong, is what I would expect bar staff to do. After being ignored at the bar for 20 minutes I gave up and went to the Dorset and had a lovely pint in a pub much better staffed to cope.
On 10 Jul 2011 at 8:35am Vesbod wrote:
Never been there myself, and sounds as if I shouldn't !!
On 10 Jul 2011 at 10:06am Twister wrote:
Maybe you were a little bit too tipsy turvy......
On 10 Jul 2011 at 11:03am Fifth Horseman wrote:
If my memory serves me well,it's always been like that,even going back 20 years,with a 15 minute wait being the norm.
On 10 Jul 2011 at 11:07am Clifford wrote:
The Snowdrop is a great place - but I'm afraid Mr tipsy turvy is right.
On 10 Jul 2011 at 11:38am stevet wrote:
I visited last Sunday and sat in the garden. 3 or 4 tables were taken but EVERY table had a stack of dirty plates with leftovers and loads of dirty glasses waiting to be removed. It took a good 30 mins for this to happen. It wasn't as if the pub was busy. Top pub,great food and beer but I hope service standards aren't slipping.
By way of contrast, the Brewers always have tables cleared, polished and chairs reset within a split second of someone leaving
On 10 Jul 2011 at 1:29pm bastian wrote:
I haven't been in the snowdrop since the Mays ran it,it was always busy then,but you would think if it was coining it trade wise they could afford another set of hands( on the pump)
On 11 Jul 2011 at 11:37pm Tony@theSnowdrop wrote:
Mr Tipsy Turvy, Thank you for your comments and I apologise for the poor service you experienced due to understaffing on Saturday night. We usually have at least four bar staff on during that period on a Saturday (although not all behind the bar at once because any more than three people behind our bar slows service rather than speeds it up due to the physical limitations of the space). In the event we were one person down on the night in question. Getting staffing levels right is always a difficult call, we do our best but busy periods aren't always predictable and I can't promise we'll always get it right. Like all trades, people sometimes phone in sick at the last minute and it's not always possible to get cover at short notice. Explanations aside, none of this should impact on our customers and I'm very sorry that we let you down on this occasion.
Stevet, Again I apologise and in this instance I can't offer any mitigating explanation. The situation you describe is absolutely unacceptable and I am looking into the matter with the utmost seriousness to find out what went wrong and to ensure that it doesn't happen again.
On 12 Jul 2011 at 12:37am Dave wrote:
Tony, you star!
On 12 Jul 2011 at 11:16am Chailey Mouse wrote:
We were in the Snowdrop a few weeks ago and it seemed to take ages to get served, but the staff were friendly, the food was great, and the atmosphere first-class.
On 12 Jul 2011 at 1:47pm Mr tipsy turvy wrote:
Tony. Thanks. Just what I was hoping you would say.. I will be back because I know you care and that kind of makes it alright!
You run a great pub and I hope the Saturday night situation will improve.
On 12 Jul 2011 at 2:42pm Decent Citizen wrote:
Mr TIPSY TURVY. You are a (gent)?. Nice to see politeness on here. I regularly use the Snowdrop and know that Dom and Tony are really nice people ,and yes, you are right ,they run a great pub.
On 12 Jul 2011 at 3:34pm lovelewes wrote:
the snowdrop is the up most best pub ever... although a little bit of arse whipping the staff is in order! other than that... great place!!!
On 13 Jul 2011 at 2:13pm Treacle wrote:
Love the Snowdrop always friendly with fab food and great people x