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Barclay's Bank

On 28 Apr 2013 at 12:08pm Narked Off wrote:
I tried to withdraw £50 from the Barclay's Bank Cashpoint on the High St this morning at about 8.00am. Everything went through as it should, then I waited for the money and waited and waited. No money was forthcoming! So later I checked online to see if the machine had taken the £50 from my account, it had!
Being Sunday I don't know if the Police station is open, I may of been the victim of theft. Lucky I didn't try to withdraw more!
On 28 Apr 2013 at 12:19pm Narked Off wrote:
I suppose I will just have to wait until the Bank opens tomorrow. I've since been back to the offending cashpoint. I won't use it but it was working for another gentleman at 12.00am. I will have to go through the rigmarole of getting Barclay's staff to check their machine and do a cashing up type of process to see if the transactions add up or not. £50 to me is a lot to write off.
On 28 Apr 2013 at 1:16pm Taff wrote:
Phone them immediatley. You can get the number from thier website.
On 28 Apr 2013 at 1:22pm bullseye wrote:
sounds like the machine was rigged to me
On 28 Apr 2013 at 1:41pm Former Bank Worker wrote:
Don't panic, it's an easy fix. Phone them or pop in, they can take a quick look at the journal listing and see if cash was dispensed. Glitches happen from time to time, sure you will have no problems.
On 28 Apr 2013 at 2:20pm Only bit Narked wrote:
Yes you are right shouldn't panic really. Just had a nagging feeling that the machine could of been rigged and somebody would go there later to scoop all the cash. Just my paranoia creeping in.. I shall query the 'Journal Listing' tomorrow with the nice people that work at the Bank. Thanks FBW I feel reassured now.
On 28 Apr 2013 at 2:55pm Boom wrote:
Hi bit narked. I actually used to work in Barclays Lewes until recently and it sounds to me that the machine has 'purged' your cash. It is just a term they use that basically means if there was a torn/mutilated note in the cash it tried to dispense the machine will take it back in. Unfortunately the ATM is not clever enough sometimes to give the cash straight back. If you are a Barclays customer, go in tomorrow and the staff there will be able to refund you straight away when they see the purge on the journal roll as Former Bank Worker states. If you are not a Barclays customer just pop along to your bank and ask them to create an ATM dispute and the cash will be back in your account in 10 days at most.
I understand your worry as sadly there are a lot of fraudsters out there rigging ATM's. Just always make sure to cover your pin wherever you tap it in and if your card is 'swallowed' by an ATM, ring up and cancel it immediately. I have seen far too many victims lose money because of these fraudsters.
On 30 Apr 2013 at 10:41am just a parent wrote:
What happened? Did you have any problems sorting it out?
On 30 Apr 2013 at 6:24pm Previously Narked wrote:
I have been to the Bank twice now and asked if they could do a 'journal listing' as the machine appears to have taken my cash.
I don't know if they did do a check on the machine I suspect not. I was told it would take a couple of days to do.
In the meantime I was so baffled by the numbers, dates and different Banks ATM's that they were quoting to me, I had to give up trying to get an answer.
So no I didn't 'sort it out' I'm left believing that the machine had ripped me off.
I'm now £50 down and that will have an affect as I don't have much to live on.
I like the staff at Barclays they're normally most helpful and courteous to me. I guess it's the system that they have to work with. I feel that I have to empty my accounts, keep them empty and make do myself.
Almost turned into a rant...
On 30 Apr 2013 at 9:37pm just a parent wrote:
Sorry to hear that. Hope it can be sorted soon. Maybe FBW or Boom can shed some light.
On 1 May 2013 at 2:05am expat two wrote:
I wouldn't trust Barclays as far as I could comfortably spit them.
If you think they're there for your benefit you're off your head on something. Sure, its probably the system not the staff, a system that's geared towards making it as difficult as humanly possible to get your money back once they've got their grubby fat fingers it. Now they've decided their tax cheating advice arm loses customers more than it makes they've got to find another income strand. I suppose for the sake of legal ramifications - you know how these vampiric parasites operate - I need to make clear that that's my opinion, not a fact.
On 1 May 2013 at 3:05am Non Giant Mouth wrote:
Expat Twot, how far can you comfortably spit a bank you total cretin. Everything you say is your opinion, not fact, you're a complete dick, a tiny one but none the less, a dick. Just p1ss off you free loading non tax paying moron!
On 1 May 2013 at 4:20am Expat Two wrote:
Oh that's lovely dear, now... can you draw me a picture of a doggie?
On 1 May 2013 at 8:54am SpeedoNot wrote:
Thank goodness Expat two lives in NZ. What a thoroughly bitter person he/she is. Obviously life has given him/her a very bum deal and its all someone elses fault. Cannot drum up much sympathy though.
PS. Are you happy over there Expat Two? How do you feel about how the NZ government is running the country? Is it a fair society? Any issues with the Islanders?
Cue tirade.
On 4 May 2013 at 11:59am Bit Narked wrote:
Its been a week since this happened to me.
I visited the Bank on two occasions to complain that the machine wasn't working properly and that they do a 'Journal Listing" of the machine. Like FBW had suggested doing on this website.
On both occasions I was treated with compassion but like a complete fool to have even suggested that there might of been something wrong with their machine. I was bamboozled by figures, dates, and finally saying had I even gone to their machine in the first place! They got me thinking that I was seeing things and I gave up asking them about the £50! I also had asked Barclays National Customer Support for help but expected them to say the same.
Today I received a letter from Barclays National Customer Support saying that after checking my account and the Barclays ATM that it was true that my account had been debited £50 without issuing the money! And that they will credit my account accordingly.
I thought at the time lucky I didn't try to draw £200 like I was going too.
This isn't the first time I have had money going missing from my account and the local branch of Barclays don't seem to know why. Is there any part of the banking system left to trust?

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