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BT Infinity low speed and connection problems

On 8 May 2014 at 7:27pm bb wrote:
I live in South Malling and I think my connection is to the BT green box in Malling Hill. For the past few weeks the download speed has dropped from 65mbps to 8 accompanied with constant temporary dropouts. Anyone else having similar problems?
On 8 May 2014 at 10:02pm dropout wrote:
Similar problems in cooksbridge different provider but BT provide the line of course
On 9 May 2014 at 7:20am Battleaxe of Lewes wrote:
yes me to...very annoying
On 9 May 2014 at 11:59am Annette Curtin-Twitcher wrote:
We've got problems with the non-fibre broadband: slow, signal dropping etc.
We only switched to BT so we could watch MotoGP. Even when it streams ok, the picture quality's so bad you can't tell one bike from another, and the commentary's so rubbish they don't tell you who anyone is either. It's complete rubbish.
I'm currently trying to switch back, but 2 complaints to BT have produced no response, so my next stop is Ofcom, I reckon.
On 9 May 2014 at 2:32pm Pseudo-Techhie wrote:
One question- do you have fibre optic connection right up to your hone/internet sockets? If not then you are relianbt on all that mega fast signal getting as far as th first piece of steam-driven copper cabling, at which point it has to slow down, as evena short length of copper vbetween socket and fibre optic will slow connection speed.
Unless BT have laid fibre optic cable pretty much right to your individual front-doors I am not sure you'll ever get the "infinity" speeds they hint at.
When BT telesales called offerring me all sorts of high speeds and "free upgrades" (yeah right, free till any existing contract expires maybe, but then they sting you for the "top end" package you've been ugraded to), I queried the fact that they hadn't laid fibre optics along our road, so I couldn't see how I'd get the full benefits of Infinity, whereupon there was a good deal of hesitation and vague coments like "no, well, you won't get the really high speeds, but it'll still be better than you're on at the moment...." .
Ah, so my suspicions were confirmed, and nope, I declined to upgrade to Infinity untill I see fibre optic cabling right to my front door. Anyway, unless you stream loads of live TV, or download large files then Infinity probably ain't worth the money.
I suspect many people are switching, but that this is perhaps leading to data "bottlenecks" at the fibre optic/copper junction, whereuopn you are all unwittingly trying to squeeze too much data through a slower medium at the same time?
On 9 May 2014 at 3:03pm Earl of De Montfort wrote:
Dunno what you're talking about PT, I gets whats I pays for when I check my speed tests on Infinity. Yes the fibre goes to the box on the street not to my house (most fibre is carcinogenic so can't go direct into houses but there is a type that does (much more expensive).
In response to OP, I get fluctuations but nothing as bad as that, thankfully.
On 9 May 2014 at 7:06pm bb wrote:
Guess I'll have to get BT engineer out. Even with nothing running the modem (Homehub 5) glows orange (disconnected) frequently.
On 11 May 2014 at 10:32pm OldMallingResident wrote:
Im in Hereward way and have been having similar problems with BT for the last few weeks.
On 12 May 2014 at 1:52pm wanderer wrote:
Had problems with BT on fibre from the start ... ditched em and yes I know its the same line cabinet infrastructure but I'm now on a cheaper service same speed nearly and works well and best of all no more calls to a scripted india based call centre
On 16 May 2014 at 8:25pm Lineman for the county wrote:
If they don`t provide what they say they will - don`t pay them - simples . Then when they try and do you for breach of contract , tell them to take you to court and your defence will be - they did not provide what they contracted to do .

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