On Wed 13 Jun at 9:28pm Is there anybody there wrote:
Has anyone out there recently tried to call Lewes District Council? 20 minutes waiting on hold to get through to planning and then someone in Eastbourne answers and tells me they cant help and says “why dont I email them instead?” is this really customer service?
On Wed 13 Jun at 9:40pm Annette Curtin-Twitcher wrote:
They couldn't set up a direct debit for council tax payments for an acquaintance who's just moved. They couldn't access the LDC system from Eastbourne.
Really, wouldn't it have been a good idea to make sure the systems were compatible before the merger took place?
On Wed 13 Jun at 9:54pm Disgruntled of Lewes Dis wrote:
Tell me about it! I wanted to contact them yesterday and there was not even a phone number on the website that I could see. I googled a number and rang it and waited an age before finally getting through to a switchboard in Eastbourne. I was then told that they could not help me because it was a Lewes question and after pleading for a direct contact at Lewes I was transferred to an answering machine with no option to talk to a human being. I suspect itisaploy to avoid too many phone calls which take up staff time and so cost money. The only problem is..... I thought they were a public body and so facilitating contact with the public should be a duty!
On Wed 13 Jun at 10:02pm I’ll be calling you wrote:
Its never been the same since the Eastbourne takeover. Nobody cares anymore
On Wed 13 Jun at 10:09pm Mavis wrote:
REMEMBER WE HAVE THE MOST EXPENSIVE COUNCIL TAX IN THE COUNTRY !!! So we must change our local voting habits folks. Like it, or keep voting for bumpkins !!
On Wed 13 Jun at 10:16pm young mother wrote:
well about a week ago I needed to contact the council. Ring ring ring for about 10 min or so . Sod that so I walked into the council office and said I will not be leave till I see someone
15min later all sorted .
On Thu 14 Jun at 6:59am Annette Curtin-Twitcher wrote:
I didn't realise Lewes was at the of the council tax charts again, Mavis, so thanks for that. Iirc, it hasn't been out of the top ten ever since council tax was introduced.
If we're paying that much, it doesn't seem unreasonable to expect to be able to talk to someone who can actually deal with your problem.
On Thu 14 Jun at 7:47am Ex wrote:
There’s no one left there to pick the phone up. No workers left and all the managers (tons of them) spend the day in Nero or Eastbourne
On Thu 14 Jun at 4:14pm fed wrote:
and we stilk pay high coucil tax
On Thu 14 Jun at 5:02pm Annette Curtin-Twitcher wrote:
All their meetings must have been cancelled today.
I rang, pressed the appropriate options (there is, as yet, no option for "if you need to talk to a human before you tear out your hair and lose the will to live..."), got answered pretty quickly and spoke to someone who both knew what I was talking about and was able to answer my questions.
Maybe early afternoon on a Thursday is a good time to ring!
On Thu 14 Jun at 5:11pm Clifford wrote:
Any outstanding problem with a public sector firm or public sector body I always email the CEO. In this case:
£125,000 to £130,000 a year
On Thu 14 Jun at 6:20pm In the know wrote:
I would just like to point out that there are some hard working people in the Lewes offices whose job it is to answer calls from the public. They’re completely under resourced and are having more work thrown at them all of the time. The staff are struggling under the pressure. Feel free to criticise the service that you receive but it’s not because the people on the ground aren’t trying.
On Thu 14 Jun at 8:05pm Clifford wrote:
Exactly, in the know. And that's why the £125,000 to £130,000 CEO has to be told.
On Thu 14 Jun at 8:39pm Millie wrote:
Why are they called Public Servants ? # tradediscriptions
On Fri 15 Jun at 6:56pm tant wrote:
Storm the Council HQ.