On 16 Jun 2018 at 6:21am Vipalb wrote:
I'm in Winterbourne and receive my digital TV signal from aerial on top of County Hall. Over last 2 days had bad pixilating on HD channels. Non HD channels are ok. Anyone else had same problem in my area ?
On 16 Jun 2018 at 10:41am Heruka wrote:
I have exact same problem since yesterday. Here in Lewes in Southover area. All HD channels distorted. Even after retuning. Before yesterday everything worked perfect. World Cup not so good in SD
On 16 Jun 2018 at 10:46am Malling wrote:
Same problem for me in Malling
On 16 Jun 2018 at 11:27am Heruka wrote:
I called Freeview on 0808 100 0288 but they said there is no reports in the Lewes area of a problem with the transmission and to try retuning with ariel our to clear system and then do again with Ariel in. But that did not solve issue. Does anyone have freeview with HD channels working well. If the problem is with the transmitter they will need more calls to list it as an issue.
On 16 Jun 2018 at 12:26pm Vipalb wrote:
Just called Freeview on same number as above and Gentlemen said he's had no report of HD Signal problems in Lewes. He suggested retuning......did this.....made no difference. He said he would 'log' my complaint.Maybe if enough of us call them then they may investigate. It's a free phone number from landlines. 0808 100 0288
On 16 Jun 2018 at 12:28pm wanderer wrote:
there was a notice on freeview some viewers need to retune after june 6th
im on Heathfield but i assume you are not in view of that mast
On 17 Jun 2018 at 1:57pm High Street wrote:
Same problems here for last three days, facing the town hall transmitter as can't see Heathfield from where I am. Tried retuning but didn't help. That phone number is closed on Sundays.
On 17 Jun 2018 at 2:22pm Vipalb wrote:
Thanks for those who have responded. I'm gonna gonna give them a call again tomorrow cos it does seem like those of us on secondary County Hall transmitter have problem.
On 17 Jun 2018 at 2:57pm High Street wrote:
Going through the channels not working, it looks like it's the SPB3 mux that's the problem. The HD channels plus CBBC and Film 4 +1 are the only ones affected, and they're all listed as being broadcast on the same mux (whatever a mux is).
On 17 Jun 2018 at 8:00pm Marco wrote:
A Mux is...
In electronics, a multiplexer (or mux) is a device that selects one of several analog or digital input signals and forwards the selected input into a single line.[1] A multiplexer of
2
n
2^{n} inputs has
n
n select lines, which are used to select which input line to send to the output.[2] Multiplexers are mainly used to increase the amount of data that can be sent over the network within a certain amount of time and bandwidth.[1] A multiplexer is also called a data selector. Multiplexers can also be used to implement Boolean functions of multiple variables.
Thank god for Wikipedia!!
On 17 Jun 2018 at 10:59pm Extremely Wireless wrote:
Would this have an effect on DAB radio too? Have struggled for decent signal in Malling all weekend
On 18 Jun 2018 at 8:21am Get Sky wrote:
You tightwads.
On 18 Jun 2018 at 8:26am Vipalb wrote:
Stupid comment "Get Sky'. If you understood the situation with TV signal in some areas of Lewes you wouldn't post such a comment. Comments like that are not appreciated.
On 18 Jun 2018 at 9:52am High Street wrote:
I just reported it to Freeview. The more people with issues who do that the more likely they might investigate. They won't at the moment because still saying there are no reports of problems. They suggested calling 03456 505050 or [email protected].
On 18 Jun 2018 at 10:02am Vipalb wrote:
I've just spoken to Freeview again and they're saying 'no reported problems'. They've
given me phone number of 'Radio & TV Investigation Service' 03709 016 789. I'll call them as well as number given by 'High Street above and see what response is.
On 18 Jun 2018 at 10:57am High Dudgeon wrote:
Having got no joy with Freeview (who suggested that I could write to my MP!), I've been on to the Radio & Television Investigation Service who were not aware of the problem, but who did take a lot of info including some of the stuff from this thread. They're on 03709 016789 and probably worth a call to keep the pressure on. Website is radioandtvhelp.co.uk. Not holding my breath for the England match in HD though!
On 18 Jun 2018 at 11:10am Vipalb wrote:
I've just been on phone to Radio and TV Investigation Service. They've taken info from me and said it would be up to 10 days to respond to me
On 18 Jun 2018 at 11:20am High Dudgeon wrote:
Just been on the phone to at800 (0808 13 13 800 - link from the radio and tv help website) who say that there is a 4G mast in the area that may be causing the problem and they are sending a free engineer to check my set up tomorrow.
On 18 Jun 2018 at 12:37pm Locla Resident wrote:
@ High Dudgeon. We have noted the poor HD signal since last Thursday/Friday (in Winterbourne area) too.
An at800 Engineer came out to us earlier this year, confirmed there was a 4G interference issue, retuned our TV and left us with some aerial cable filters that solved the problem and we could watch HD channels without any problems, until this weekend.
I think the sudden signal problems over the weekend are a new issue, rather than the well known 4G issue - I swapped out the at800 filter for a new spare example the engineer left us, and that did not resolve the problem. I suspect the bad weather/winds last week may have knocked the County Hall booster out of alignment.
I too will call the numbers listed above in hope of adding to the pressure to get the fault fixed, as I will be surprised if a visit from at800 will fix the issue. Let us know how you get on.
On 19 Jun 2018 at 5:22pm High Dudgeon wrote:
As Locla Resident correctly suggested, 4G filters have made no difference (although engineer said there was potential for interference so at least we're covered for that now). BBC Reception Advice (result of call to Radio & Television Investigation Service - see above) emailed response that our local transmitter has been affected by atmospheric conditions and went on to say that I may have inadvertently retuned to Newhaven. However, at800 engineer confirmed tuned to County Hall with very good signal and said he would report to Freeview who he understood were looking at the problem. BBC Reception Advice said anyone affected should contact them and you can use my reference CAS-4968172-XZ112P. Just think how much better England might have played in HD!
On 19 Jun 2018 at 5:44pm Vipalb. wrote:
Had similar email to yours High Dudgeon. I also have reference no.4968127
On 21 Jun 2018 at 6:11pm Vipalb wrote:
Still no signal. Anybody else got anywhere with the problem?
On 21 Jun 2018 at 8:58pm Local Resident wrote:
Yes, still no HD channels (Winterbourne area).
On 22 Jun 2018 at 4:18pm Local Resident wrote:
Have just contacted Freeview - they acknowledge there is an issue and engineers are looking into it. Contacted BBC Reception advice too, and they said they had no reports of faults in the area, to which I advised they check their records as I knew at least one other customer in the same area had contacted them in last few days about same issue.
Keep up the pressure folks!
On 22 Jun 2018 at 5:49pm Vipalb wrote:
Just contacted TV Investigation Service again. Given me yet another ref. No. and advised yet again that they haven't a report of a problem. I gave them my previous ref.no. and also told them to check their records as others reported probkem to them and also have ref no.They're response was 'we'll send you an e-mail within 5 days'. Useless, So called Freeview again who acknowledged that I had reported problem on Monday18th. ........which was a start......and also agreed there is a problem. However they told me that the problem is being caused by weather......high pressure apparently and that their engineer can't come out to fix situation until high pressure 'goes away". Got feeling I'm being 'fobbed off'........or does it sound reasonable.
On 23 Jun 2018 at 11:39am Job girl wrote:
I had same problem, try taking Ariel connection out then retune ( it won't find any channels) put Ariel back in then retune using scan for First time installation. Worked for me 
On 23 Jun 2018 at 6:48pm Daniel wrote:
Hi Everyone, the problem is the HD broadcast located in Mux channel 25 whether your aerial is aligned vertically it horizontally, nothung can be done if your reliant on TV signal reception from Lewes county hall. Also if you live close to county hall and your aerial is aligned to Heathfield your TV or set-top boxes will choose the strongest signal received as disregard the weaker, the only possible way is to tune your device without the aerial installed/ connected to device, when finished with a clear channel list is to then manually tune the Eathfueld channels (41, 42, 44, 47, 49 and 52) and hopefully this will resolve the HD channel issue for the time being. It's not your aerial or cabling unless you know your aerial or cabling us faulty.
I hope this helps.
Kind regards
Daniel (NuDigital - TV, Aerial and Satellite Service), in Lewes
On 24 Jun 2018 at 12:28pm 01010111 wrote:
Thanks Daniel, appreciate the response but as you'll know this is going to be out of skill range for some people. I'm new to this thread but have noticed signal problems too. Is there any chance this will be resolved soon?
On 24 Jun 2018 at 3:58pm Daniel wrote:
At present nobody seems to believe that there is a problem with Lewes VP or HP transmitters or Heathfield, so I have no idea. The other option is Freesat offering 205 services but obviously at a cost.
Regards
Daniel
On 24 Jun 2018 at 7:44pm High Dudgeon wrote:
While I have some technical skill it seems impossible to do a manual tune on BT YouView boxes and there’s no way I can get Heathfield and Newhaven is a bit doubtful. Had perfect HD up until nine days ago and now something has obviously gone wrong with the County Hall transmitter and we don’t seem to be able to find out who is actually responsible for it. Frustrating to say the least!
On 26 Jun 2018 at 7:15pm Heruka wrote:
My Hd just came back this evening. The TV lost the SD channels an wanted to be retuned and the age channels were then back.
On 26 Jun 2018 at 7:34pm Vipalb wrote:
Just accidentally gone onto BBC1HD and its back !! Didn't do anything,.......but it's back. Hope it stays.