Lewes Forum thread

Go on, tell 'em what you think

Lewes Forum New message

O2 Update

On 13 Jan 2010 at 9:41am Winterbourne Wanderer wrote:

As we still have no O2 signal here I rang them again to see what was happening; and they now have no record of there being any problem in the area. 'There's no report of any outage'. Er, yes there is, cos we reported it last week and again now. He was very resistant that there was a problem here, and though we finally persuaded him to tell technical support, please can I encourage any other people who don't have a signal to call O2 and confirm there is a problem? The number I used was 0844 875 2302 and they answered quickly, if rather moronically.

On 13 Jan 2010 at 10:01am DrTrickCyclist wrote:

They are annoying. I called and they suggested that I clean my SIM card. I insisted that I had a perfectly clear signal outside Lewes yesterday and at this point it was lucky that the bloke was not in my physical vicinity!
It would be so useful if as many O2 users as poss could call and make chrystal clear that dirty SIM cards are not the problem but rather the non-provision of the service we are paying for.

On 13 Jan 2010 at 10:08am TRC wrote:

Cheaper number,gets you to the same place is 0161 705 5000 .
Lady I spoke to last night said she would report it....

On 13 Jan 2010 at 11:37am The Tooth Fairy wrote:

No service in th BN7 1 area is a 'known issue' according to O2. Engineers are attending to it. However when it will be fixed is a different matter. Obviously an 'unknown issue' in O2 speak.

On 13 Jan 2010 at 11:55am GFAL wrote:

I must be one of the lucky ones as i havent had any problem. Now that i've said that i'll have problems

On 13 Jan 2010 at 2:11pm SAR wrote:

Just reported my two numbers on the 0161 number. As the Fairy says, I was advised that an issue has been raised and that engineers are working on resolving the problem affecting GSM and GPRS services. Customers should experience a much stronger signal within the next 24 to 48hrs.

On 13 Jan 2010 at 4:42pm Penny wrote:

Thats good SAR...
We shall see its getting very annoying, I rang again and they said its because we live in poor signal area, ITS NOT GRRR.
Hope to see it better soon