Lewes Forum thread

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Marks and Spenser - the garage

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On 7 Apr 2017 at 12:51pm Chippy wrote:
Anyone else think it's such a shame that M&S were obliged to keep some of the old Esso staff? They are always so rude and unwelcoming.
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On 7 Apr 2017 at 12:56pm Wanderer wrote:
I concur
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On 7 Apr 2017 at 12:59pm Chippy wrote:
Excuse my spelling of Spencer! Oops
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On 7 Apr 2017 at 1:41pm Ex Esso Employee wrote:
If you don't like it f*** off elsewhere.
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On 7 Apr 2017 at 2:19pm @ex wasp employee wrote:
I think it's that attitude the OP is referring to.
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On 7 Apr 2017 at 2:51pm I agree wrote:
I was just going to post a thread about the un-smiling lady in there. She is so 'abrupt' to put it politely! Obviously has not gone through the M&S customer service training!
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On 7 Apr 2017 at 3:46pm BP wrote:
Yes, they're a bit rubbish in there.
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On 7 Apr 2017 at 5:34pm The Old Mayor wrote:
Are they nicer if you're just buying petrol ? Or specially trained to be rude !
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On 7 Apr 2017 at 5:54pm Sussex Jim wrote:
We are talking about a fuel filling station that also sells (probably overpriced, like most filling stations) food and drink of the M&S brand. I use such places to top up with fuel; it is a chore, like having to use the toilet. I am more concerned with the length of the queue, and people faffing about buying lottery tickets, than other things they have to offer. I don't care if they are rude- I just want to fill my tank and be on my way.
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On 7 Apr 2017 at 8:56pm Malling Resident wrote:
I only go in there when I'm very drunk and walking home and need food to mop up the alcohol. They may have been rude to me but I really wouldn't have noticed!
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On 8 Apr 2017 at 11:05am Zero Cool wrote:
I reckon I know the ones you're talking about, OP. They can definitely be a bit to-the-point when dealing serving you, but in the main I've found them normally quite pleasant! I'm sure everyone has their bad days.
Anyway it's a petrol station, I don't think they generally have the expectation of being bastions of excellent customer care. Fill up, get in, get out, drive off.
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On 8 Apr 2017 at 10:25pm Farmeadow wrote:
Why would anyone go there to buy petrol, when it is cheaper just round the corner at Tesco? And MUCH cheaper if you buy in Eastbourne, rather than Lewes.
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On 9 Apr 2017 at 12:24pm Save your cash wrote:
Don't just go to Eastbourne for cheaper petrol, it will cost you more.......
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On 10 Apr 2017 at 10:54am The Greek wrote:
Must be a bit rubbish to be working the graveyard shift though.
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On 12 Apr 2017 at 8:07pm Just me wrote:
They are awful. I do avoid.
I'm sure they have contests to see who can say the least amount of words to a customer.
Unfortunately they are not M&S staff as they are usually quite good with their re-training for crap staff. I'm not sure if BP have the same standards for staff
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On 13 Apr 2017 at 10:19pm Lopster wrote:
Call me old fashioned - I go in there, I greet the staff respectfully with the time of day, I make amiable small talk, i make my purchases, I crack a joke, they smile politely, I smile, I leave - dealing with the public is a thankless task - be civil and you'll get civility back


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