Lewes Forum thread

Go on, tell 'em what you think

Lewes Forum New message

Greentopia

On 2 Oct 2017 at 11:15am Norman wrote:

It seems they may have got their act together, at least as far as collections in Lewes goes. Two collections now made and only two weeks apart, not on the scheduled weeks though They are still not communicating with customers. I doubt if I will renew when my current year ends.

On 2 Oct 2017 at 12:47pm Iris wrote:

My bin has not been emptied for two months, they haven't responded to my e-mail, I can't get through to them, so I e-mailed them again saying I was cancelling. Two days later I got a response saying give them a chance to show what they can do, but they have already had two months to show what they can do.

On 2 Oct 2017 at 2:45pm kev wrote:

Continued non pick up - they have had ample chances - suggest you cancel your direct debit now, and write off your investment for the rest of the year of your subscription - trying to manage them is more hassle than it is worth.

On 2 Oct 2017 at 5:07pm in wrote:

in truth you're right.

On 2 Oct 2017 at 5:46pm Mike Nelson wrote:

I cancelled my DAD with them a while back and told them I wanted a pro-rata refund by company cheque when they collect my bin.
Anyway, this morning I got an automated text from my bank...
You recently cancelled a DD with GREENTOPIA LTD on your account ending xxxx. A new DD has been registered on 29/09/2017 by GREENTOPIA LTD. If you're not expecting this, you can cancel it online. If you're still experiencing issues, please call 0345 300 0000 or +44 1733 347007 from abroad.
I have cancelled it again and emailed them again to confirm cancellation.
I now don't trust DD's anymore, surely they can only set one up once?