On 31 Aug 2017 at 3:58pm David wrote:
No bin collected -again, all the streets here the same, phone & email not answered, Must have gone bust I reckon
Check it out here »
On 31 Aug 2017 at 4:03pm Deja Vu wrote:
They might be running a day late due to the bank holiday, mine was done last week are you sure you haven't got the wrong week?
On 31 Aug 2017 at 4:22pm Just me wrote:
I managed to get a response. Apparently the driver called in sick. No apologies or anything.
T&Cs state the bin will be collected within 3 days of a missed collection but that hasn't happened either.
Council have advised to go to trading standards. I think they are getting as pissed off with Greentopia as we are. I believe they have received a few complaints today.
On 1 Sep 2017 at 12:19pm Sally wrote:
No Response to e-mails - if you are no longer trading, please be honest and let people know so they can make alternative arrangements,
On 2 Sep 2017 at 11:31am Angela wrote:
My bin has not been collected again - twice now. Will have to take stuff to the tip myself as garden fast filling up with trimmings etc. - this is not the service I paid for! Have had no response to numerous emails and can't get through on telephone. I agree with Sally - please let your customers know if you are no longer trading or get in touch to tell us when we can expect renewal of service.
On 2 Sep 2017 at 11:58am Horseman7 wrote:
And talking of honesty, don't keep taking people's money for the next year (as recently as last week) you thieves. I now have 3 upset neighbours (New Malling) who have been robbed of c.£75.
On 2 Sep 2017 at 4:45pm Greentopia customer wrote:
Everyone should write to Synergy. I suspect that Synergy has done what Philip Green did with BHS!
On 4 Sep 2017 at 11:04am David Whitmore wrote:
Just cancelled my subscription and signed up for Brighton & Hove Council service, which even though it is cheaper at £52 per annum, we stayed loyal to Greentopia, big mistake.
On 5 Sep 2017 at 7:56pm @ greentopia customer wrote:
Synergy sold the company this year so writing to them is pointless.
They are no longer in Hove as told by the person who answered the phone last week.
They are not at the business centre in Malling street.
Trading standards is who you should write to
On 6 Sep 2017 at 4:04pm Seaford Gardener wrote:
I don't belieeeve it!! My bin has just been collected! The driver advised they have not gone bust - it was another company - he had 2 weeks holiday and there was no replacement for him! Told him I had signed up to LDC - he knows they have lost a lot of customers. I am now awaiting my new bin from LDC and won't have to transfer a months rotting vegetation to it.
On 7 Sep 2017 at 5:39pm Greenos wrote:
Bins not being emptied in Hove also.
On 8 Sep 2017 at 10:49am Paul wrote:
Yes another missed collection in Patcham . last time I waited a month. stayed loyal but going to cancel next years and go to the council as cheaper
On 11 Sep 2017 at 12:19pm nick wrote:
yup - no collection here ,Brighton , on September 8th; does anyone really know what's going on? Trying to stay loyal to Greentopia as they were the first service locally. Mind , other councils have offered a free collection service for greenery for years. Not really good enough for the only UK constituency to return a Green MP
On 11 Sep 2017 at 2:04pm Bill wrote:
Had my bin emptied today Monday 11th Sept at 13:45. So maybe all is not lost with Greentopia. Well done Greentopia , but send out some e.mail's or put something on the web site to inform people whats happening.
On 12 Sep 2017 at 5:00pm Jamie wrote:
Waited a month now for bin to be emptied. I'm blind and need them to take the waste as I can't. Awful service and no apologies. Most of Seaford the same. Come on. Sort out this mess.
On 15 Sep 2017 at 1:59pm simons1 wrote:
Sorry to say after several years of good service they are now a total joke. Missed collections and all the stories below are true - you can be on the phone for 45 minutes at 12p a minute and get nowhere. No replies to emails etc etc.
Do yourself a favour and sign up to the new council service from Lewes District Council, at least you have some control over what is happening.
These people are utterly clueless, probably the worst advert for a local service you could find. AVOID
On 26 Sep 2017 at 9:22am Mandy wrote:
Any updates. we still waiting for bin to be emptied. no response to emails or messages. cant get through on phone.
On 26 Sep 2017 at 4:18pm Patcham gardener wrote:
No collections since 24th August. Just seen (& completed) missing collections form online. Have there been any response to these - or does the form relate to the old company?
On 27 Sep 2017 at 9:15am Wealden Works fine wrote:
Like clockwork 2 weekly TEE HEE
On 1 Nov 2017 at 11:02am Geoff Hood wrote:
GREENTOPIA have not been to us for a long time now. I have just checked our bank statement and they have STOLEN another £78 from our bank, taking a payment that is not due until April 2018. The bank will have to refund it
On 2 Nov 2017 at 5:37pm Rosemary Norris wrote:
I agree with all the people who have written - my bin hasn't been collected for 5 weeks now and they have done the same with my DD - they've taken the £78 out twice, once on 3rd Oct and again on 13 Oct. Cancelled DD but bank says to keep trying to contact them.... I think I have lost the money !