On 11 Jan 2013 at 8:04pm Ben wrote:
Finally done that which I have been threatening for years, I sacked Talk Talk. Final straw was a 1 hour plus conversation with a non English speaker about removing the parental block which appeared suddenly without invitation. After several long holds, I was informed that it couldn't be removed and I would have to write in. Well that's enough for me.
So, going from frying pan into fire I ordered BT infinity. I shall report in due course.
On 12 Jan 2013 at 1:08am Talk Talker. wrote:
U have almost pulled the plug on Talk Talk a few times in the last few years.I would do the same in your position. The unintelliable phone calls to the Indians always are such a chore,but the price is what keeps me there.Keep us updated.
On 12 Jan 2013 at 8:20am Pete wrote:
Yes, I'd be interested to hear how you get on as well......
On 12 Jan 2013 at 8:45am Southover Queen wrote:
My account is with Utility Warehouse who provide a broadband and phone package (along with leccy and gas). The price is more than competitive and the phone is answered by nice people in London who are unfailingly helpful. I think in fact that they sublet the connection from TalkTalk, because that's what shows up when I do speed tests, but I am more than happy with my deal.
On 12 Jan 2013 at 9:06am kitty cat wrote:
We got rid of talk talk when we inadvertently paid our bill twice. They argued that they would take the amount off the next bill! We have one heck of a fight to get the money back, which we did eventually.
Dropped them like a hot brick and went to Plusnet. Absolutely brilliant company and they speak English. Would recommend them
On 12 Jan 2013 at 10:12am Sussex Jim wrote:
Talk Talker, I have learnt the hard way that the cheapest is often not the best deal when it comes to needing service. It is sometimes better to pay a little bit more in order to have the least hassle when things go wrong.
I know someone who works for Talk Talk. He says that their call centre staff are deliberately obstructive to customer complaints.
I am with BT with a package including phone with free calls to normal numbers. I have had no problems so far- but I could easily change if the situation alters.
On 12 Jan 2013 at 10:43am Ben wrote:
That's the thing about the cheap deal. If you are lucky enough to not experience a problem then it's happy days, cheap and good, and you feel pretty smug. It's only when it goes wrong do you see why it is cheap!
On 12 Jan 2013 at 2:58pm KENDO CASTER wrote:
I must be one of the lucky ones, i have been with Talk Talk for years and have had no problems at all.
Now ive said that, it will probably go wrong.
On 12 Jan 2013 at 3:55pm Bumpkin wrote:
Talk Talk are nothing but trouble, we had them as our telephone providers for years but recieved nothing but pestering calls to get us to sign up to their broadband. They then took it upon themselves to switch us over to their broadband, we only found out when we lost connection and our actual provider informed us that we'd chosen to switch over to Talk Talk. When we rang them they accepted no responsibilty for it and left us unconnected for a week.
On 12 Jan 2013 at 7:35pm Jack Cohen wrote:
I have been with Talk Talk for years. I have never had a single problem with them or the service. I even received a free upgrade to unlimited data on January the first. Not bad for £16-odd per month all in,
On 12 Jan 2013 at 8:14pm Pearliegirliestar wrote:
O2, top for customer service.....had them for years.
On 13 Jan 2013 at 9:05pm Amy wrote:
I agree O2, UK based call centres always very helpful.