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Lewes Forum thread

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Foundry Healthcare ‘phone fiasco.

On 7 Apr 2021 at 9:35pm Cedric wrote:
Why ‘o why do we have to hang on for so long in telephone queues to speak to the surgery?
A call I had to make today meant hanging on the line for 26 minutes which is not good for my blood pressure or my wallet.
They are doing a good job with the Covid jabs but need to sort out the telephone problems.
On 8 Apr 2021 at 8:29am The Old Mayor wrote:
28000 patients one phone line - go figure !!!!!
On 8 Apr 2021 at 7:18pm Nevillman wrote:
Long wait for a phone call from a doctor as well. I'm not blaming the workers who I am sure are doing their best but from what I've seen, primary care has not improved since it all changed to foundry. Covid may well be to blame for some of it but I would like someone there to explain specifically how and to what extent it is to blame for the worsening service.
On 9 Apr 2021 at 5:33pm Formerly AC-T wrote:
Only 26 minutes, Cedric? I waited 39 mins the other morning.
And after all that, the GP who's been treating my problem for the last few months didn't have any availability for over 3 weeks, so I had to have an appointment with the duty doctor, from a different practice, and had to spend 15 minutes going over all the history again.
It's a shambles.
On 9 Apr 2021 at 11:17pm Tom Pain wrote:
Centralisation. Conceptually wonderful, a nightmare in practice,(excuse the pun).
On 10 Apr 2021 at 11:47pm IDM wrote:
Centralisation eh? Searching for "Riverlodge", you can then get "A guide to our services - My Surgery Website". Opening this you can get phone numbers for St Andrew's (476216), Riverlodge (472233) and Ringmer (812384). Not the so-called integrated (sorry again TP) Foundry number. Do I really want a company of such disorganised incompetence supporting my health?
On 11 Apr 2021 at 11:33am Formerly AC-T wrote:
I think all the individual surgery numbers take you through to the central Foundry Healthcare switchboard, IDM.
They plainly need more staff and/or phone lines.
On 11 Apr 2021 at 10:55pm Tom Pain wrote:
Think nothing of it dreamer.
On 13 Apr 2021 at 1:54pm pickle wrote:
Perhaps you're just calling at the wrong time of day? I just called them at around 2pm and it placed me in at 5th in line which really is no struggle
On 13 Apr 2021 at 4:10pm Cedric wrote:
Thanks!! A great idea, we will all now call at 2pm.......that would solve all our problems.

On 13 Apr 2021 at 6:58pm Horseman7 wrote:
I tried the e-consult feature on Monday. Submitted the form @0400, telephone triage @0930, in person visit to Dr Humm @1200, admitted to RSCH @1300. Pretty efficient.
On 14 Apr 2021 at 5:24pm Cedric wrote:
This site availability is not widely known and is obviously another useful means of contacting a GP unless you have an emergency situation.
Thank you for posting this info.

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