Lewes Forum thread

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On 23 Dec 2010 at 9:19am popeye wrote:
Hi E-bayer, In regards to the question I sent to e-bay I have just received a lengthy reply which I shall condense. Unsatisfactory received items even though described satisfactory are considered by e-bay as Member to Member dispute, these are concerns that e-bay encourages users to resolve between themselves.
If you specify a returns policy you should abide by it but if you are a private seller and omitted this its up to you whether to take the item back and give the buyer a refund. E-bay suggest you contact the buyer and discuss the issue with them ( A bit pricey if its overseas ). To get the buyers number Click "advanced search" at top of e.bay homepage. Click "Find contact information" on the left hand side of the page. Enter the item number- you will find it in My ebay, then click Search. E-bay will then send you the Buyers contact details and at the same time E-bay will send them yours. This simply means the other person knows you want to get in touch ( I would not attempt this If I sold an Item to the Mafia). If the buyer returns the item, you are eligible for a Final Valuation Fee Credit as long as you refund the buyers entire payment using the " Refund Payment" option in PayPal. Although E-bay never replied fully to the question I put to them I hope the info. they sent to me is of some use to fellow E-bayers. Have a great Christmas.
On 23 Dec 2010 at 10:07am Far Cough wrote:
And hereby comes the old saying. "If it seems too good to be true....................
On 23 Dec 2010 at 10:37am E Bayer. wrote:
Thanks for that Popeye.
Personally when I buy from E Bay I always check their feedback and returns policy.
You can tell an awful lot from someones feedback...
Happy Christmas to you too.
On 23 Dec 2010 at 10:41am feedback wrote:
Does Ebay not know that items purchased on the net can be refunded if returned within a week? I can't think that Ebay is exempt from this.
In my experience Ebay is absolutely terrible at dealing with sellers, and buyers, so be careful.
On 23 Dec 2010 at 10:50am E Bayer. wrote:
It pays to do a bit of homework before buying on E Bay.
Distance selling regulations etc.
If you are buying from a business seller on E Bay you have protection and yes,you can return items if they do not each your expectations.
This should also be true of private sellers but you really have to check their returns policy.Often they state 'No returns',which means just that.
On 23 Dec 2010 at 10:59am E Bayer. wrote:
Just found this.
If your packages are snow-delayed this Christmas, you?ll be glad if you ordered online. The simple fact is you?ve more rights. Distance selling regulations mean if you no longer want them, you?ve a week to return goods bought online. With goods ordered instore for delivery, you only have a right of return if they?re faulty.
That means if goods arrive too late, rather than relying on the ?Christmas delivery was guaranteed? rights, you have the option to simply send ?em back and get a full refund.
On 23 Dec 2010 at 11:01am feedback wrote:
I wonder about this 'no returns' Its an 'option' a seller can tick, that Ebay offers, buI am a bit mystified as to the legislation that Ebay are relying on to support it. Either way, you are right to advise people to check for at least some protection that is already there.
On 23 Dec 2010 at 11:10am E Bayer. wrote:
Check this out.
Also,what I said above about private sellers and returns...If an item is damaged or faulty or not as described you have the right to send them back and get a refund.
On 23 Dec 2010 at 11:29am E Bayer. wrote:
Nifty Christmas 2010 consumer rights crib sheet.
Has a shop ever tried to fob you off when buying or returning an item? This is a free wallet-sized consumer rights mini-guide, designed so you can print it out and instantly refer to your legal rights.
Just keep it with you and you'll be armed with the correct law and rules, and can even show it to the retailer to prove you're in the right.

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