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BT broadband issue HELP

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On 1 Dec 2017 at 2:42pm Karen wrote:
My broadband drops out during heavy rain, just for a minute or so but it is really annoying. Everytime the rain intensity increases it drops out again. Any ideas why? I am loathe to call the helpdesk as they will send an engineer, charge me £200 and not find the fault!
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On 1 Dec 2017 at 3:26pm Earl of Lewess wrote:
It sounds as if the line to your house isn't properly insulated. An engineer needs to probably put in a new junction box and line. Can you check the phone too to see if there are any clicks and crackles when it rains?
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On 1 Dec 2017 at 4:39pm Billy wrote:
Karen, why would you have to pay BT for an engineer?
My Broadband kept dropping out last year. Countless calls to the BT helpdesk in India and observations from them, such as "the fault is in the exchange", "you are using too many devices", "you need to change the channel" and nothing improved.
Eventually I wrote in my own handwriting and addressed it to the BT Chairman. In my letter, I explained it was easier to write instead of sending an email.
An Engineer came out 3 days later, found a fault and problen fixed.
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On 1 Dec 2017 at 7:39pm Lopster wrote:
Tweet them - response is immediate (relatively) and few corporates appreciate a shirt storm on a public forum...
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On 1 Dec 2017 at 10:39pm Mark wrote:
I had this problem with BT. No phone or broadband when it rained. They said that they'd send an engineer and I would have to pay £180 if the fault was with my equipment. Clearly it wasn't. It doesn't rain in the house. Fault was about 100m away at a pole. Fixed for free. Hope you're as lucky.
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On 2 Dec 2017 at 7:13am Brian wrote:
I had a similar issue and they sent an engineer. He found corrosion in a box which despite being inside the house they didn’t charge to replace.
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On 2 Dec 2017 at 7:29am Big man wrote:
Stoped using b.t 1 because call centre was over seas
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On 2 Dec 2017 at 1:55pm Mark wrote:
Big Man doesn't like dealing with darkies.


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