On 26 Mar 2016 at 1:07am Billy_bob wrote:
Anyone else having trouble with BT WiFi in Lewes, it's been out since at least 4pm
On 26 Mar 2016 at 8:22am observer2 wrote:
If it's just the wifi that's not working it's your router. If it's the broadband not working it's probably your router. Have you turned it off and back on again?
On 26 Mar 2016 at 8:25am Agent Orange wrote:
My internet connection went off line yesterday evening about 7pm and had to spend ages re-putting router information into my computer to get it to work. Hassle as it was I'm now online. Weird though, probably was new hackers or security spies or something!
On 26 Mar 2016 at 8:27am Agent Orange wrote:
Tried switching it on & off to no avail..
That old trick didn't work!
On 26 Mar 2016 at 8:41am Agent Orange wrote:
In fact I received a dodgy phone call a couple of days ago to my BT landline and it was someone who seem surprised that I answered the phone and he started a stumbling account of ‘I’m ringing you about a problem we’ve detected on your computer’ or something along those lines.. He was obviously just phishing so I cut him short & hung up & didn’t think anymore about it. BUT maybe the hackers have got as far as my router and now that I’ve had to put the router information back on my computer again they’re now in?
Have I been successfully HACKED?
On 26 Mar 2016 at 9:11am Mark wrote:
I had that call too! I hung up without saying anything at the end of his first sentence but I haven't had problems with WiFi and I wouldn't imagine that having a brief phone call with a crooked company could cause WiFi issues.
On 26 Mar 2016 at 9:26am Earl of Lewes wrote:
My wife got a call like that. They said there was a "virus on the line" - as if! They then asked for the password to our laptop, which they weren't given, thankfully.
On 26 Mar 2016 at 9:33am Billy_bob wrote:
Thanks for the replies, yes switched and reswitched the blooming thing on and off many times. I might let it sit off for a long while see if that helps as I still don't have any signal into my router. Might try plugging the LAN line directly into the lap top too and see if that works.
On 26 Mar 2016 at 9:37am BTDT wrote:
A very frustrating place to be.
Don't overlook the phone line, give that cable a good check.
Its extremely unlikely that it would suddenly "forget" the log in details and need a full reset - it always pays to check the simple stuff first - believe me I know!
On 26 Mar 2016 at 9:38am Trooper wrote:
I read the posts ref the internet with some interest, over the past 7 days my infinity broadband has failed a number of times< I have removed the power lead from the router then replaced it and broadband was restored.I used the computer through the day but during the night it failed again. There has to be something that BT are doing. I shall endeavor to find out why.
On 26 Mar 2016 at 9:39am Gone Phishing wrote:
Hi Billy bloke
Please may you give to I your laptops password and then I were to hep you further. Thank you for your assistance
On 26 Mar 2016 at 9:50am Billy_bob wrote:
Okay thanks for the help guys, my mistake was restarting the WiFi signal box with the blue light on it (or not in my case) the problem was with the white box (the router) which is fixed to the wall. Turned it off and on and now all working fine. BTW I got hacked to the tune of nearly £4000 a few years ago, there are some very clever crooks out there, it's never going to get you where you think it might. Always assume fraud on any dodgy and follow up with the bank. I regularly change passwords on all my accounts. Stay safe.
On 26 Mar 2016 at 10:56am Annette Curtin-Twitcher wrote:
If anyone ever needs to raise their blood pressure, I recommend a call to BT's tech support.
They keep you faffing about for around 45 minutes, unplugging stuff and switching things on and off, while you're on your mobile phone. In this house that involves finding the 2 square feet where you get a half decent signal, then not venturing from that spot.
After trying your patience for what seems like an eternity, these clever techy boffins come to exactly the same conclusion as you did without troubling anyone in Bangalore: there's a problem with your BT internet connection.
If I could find a cheaper way of watching MotoGP, I'd ditch them in a heartbeat.
On 26 Mar 2016 at 11:21am Ted wrote:
BT. Pah! Talktalk customer here for over 10 years and not a single problem of any description EVER with phone, broadband, mobile or YouView. Absolutely faultless. And cheaper too.
Cue the tide to slag them off. But I speak as I find
On 26 Mar 2016 at 11:30am Trooper wrote:
@ ANC I am in total agreement with your post. I made the dreadful mistake in ringing the BT Internet help line, it was in India , oh dear, it took 40 minutes and at the end I was no wiser and then he said I would need an engineer and if it was found ,that the fault was in my house the charge would be £129.99., needless to say I declined. I contacted a local IT man he arrived in the PM and corrected it in a few minutes, and also told me how to overcome it should it occur again.
On 26 Mar 2016 at 12:04pm Annette Curtin-Twitcher wrote:
When I've had a problem, it's always been something that needs sorting at the exchange, and it's always been sorted within a couple of hours. They go through some weird palaver of making you make an appointment so they can ring you back though, so I just don't answer the phone for a while.
It does take me close to screaming point when I phone them because I have a problem with my BT internet, and they spend ages going through this bizarre and long-winded ritual just so they can end up telling me what I told them at the start of the call.
On 26 Mar 2016 at 12:41pm Ghost of Maggie wrote:
Just rejoice and be thankful @ another sucessfull privatisation
On 26 Mar 2016 at 12:56pm Brexiter on Acid. wrote:
All this incompetence and hassle will end when leave the EU.
On 27 Mar 2016 at 12:31pm Mavis wrote:
BT seems to have forgotten it is actually a COMMUNICATIONS company, they gave that up a long time ago .
On 27 Mar 2016 at 2:26pm Busby wrote:
Strangely enough, this has happened every morning since Thursday. I've turned everything off and re-booted, pulled all the plugs out of the wall and re-booted and the only thing that seems to work is to pull out the white plug that attaches to the router, wait for 3 minutes and then reconnect. Perhaps it's time for a new router or service provider but personally, I blame the last Labour government.
On 27 Mar 2016 at 10:25pm BTiss2 wrote:
Yep having same issues as you busby- only works after rebooting by pulling out power to router!
On 27 Mar 2016 at 10:44pm Gary wrote:
How did you go on the forum when your internet wasn't working?
On 27 Mar 2016 at 10:51pm Jeremy wrote:
No issues to report from my neck of the woods however yesterday it was playing up for 10 minutes.
On 27 Mar 2016 at 10:52pm Jeremy wrote:
Oh but I don't have BT
On 28 Mar 2016 at 2:56am wanderer wrote:
still using the white box , ring BT say your having issues and can they replace with all in one unit , careful tho depending who you get they may either charge you or recontract you and those of you on sky BB they want £69 to replace a router robbing swines whereas talk talk are free which will be my next provider .
sky are awful too
On 5 Apr 2016 at 5:12pm Deeno wrote:
Yes, I too have been having problems with the white box part of my BT Broadband set up. I thought it might have been associated with the dodgy phone calls I had from bogus BT technicians, but I doubt it really could be linked even though they both started at the same time! Anyway, it seems to have gone now.